The Stunning Dentistry Patient Coordination Programme, New Zealand Patients
- Ella Watson is Stunning Dentistry's NZ/Australasian Patient Liaison.
She is based in the NZ time zone and responds within 4 NZ business hours for non-urgent queries and within 1 hour for urgent matters during clinic hours.
What the Programme Covers
| Phase | Coordinator Role |
|---|---|
| Pre-enquiry | Responds to initial questions; advises on record submission |
| Records assessment | Routes records to clinical team; confirms receipt within 4 NZ business hours |
| Quote and consultation | Delivers written quote; schedules video consultation with treating clinician |
| Booking | Issues medical invitation letter for e-Medical Visa within 24 hours of deposit |
| Pre-travel | Visa guidance, flight window recommendation, partner hotel booking, airport transfer arrangement |
| During treatment | Day-by-day schedule management; in-Hyderabad point of contact for non-clinical questions |
| Discharge | Records pack assembly; NZ GDP transmission within 5 business days |
| Post-return | Check-ins at 1, 3, 6, and 12 months; routes clinical concerns to prosthodontist |
| Aftercare | Warranty claims; second visit coordination; urgent concern escalation |
Questions about this procedure?
Named Coordinator: Ella Watson
Ella Watson is Stunning Dentistry's NZ/Australasian Patient Liaison. She is based in the NZ time zone and responds within 4 NZ business hours for non-urgent queries and within 1 hour for urgent matters during clinic hours.
Ella is not a clinical role. She does not provide clinical advice, that goes to the treating prosthodontist via video review. What she provides is continuity: one person who knows your case, your schedule, and your situation from the first enquiry to the final sign-off.
Ready to discuss your options?
Response Standards
Submit Records for Assessment → | Your Journey → | Support Pages →
*Ella Watson, NZ Patient Liaison | Stunning Dentistry, Banjara Hills, Hyderabad | May 2026*
| Query Type | Response Time |
|---|---|
| New enquiry | Within 4 NZ business hours |
| Clinical concern (non-urgent) | Video review within 48 hours |
| Urgent clinical concern | Within 1 hour during clinic hours |
| Clinical emergency | Immediate escalation; parallel remote + local emergency dental referral |
| Warranty claim | Acknowledged within 4 NZ business hours; assessed within 48 hours |
Curious about costs and timelines?
Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
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Why Us
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This tool will help you understand potential structural and aesthetic changes before finalizing treatment decisions.
