Implant and Restoration Warranty at Stunning DentistryWhat It Covers for New Zealand Patients
- The warranty on implant fixtures covers osseointegration failure, the clinical situation where an implant does not achieve or maintain bone integration and must be removed, through no fault of the patient's health or compliance.
Where a verified osseointegration failure occurs within 5 years of placement in a patient who has complied with the post-operative protocol, maintained oral hygiene as instructed, and attended the required monitoring appointments, Stunning Dentistry will replace the failed implant at no charge for the implant component.
What the Warranty Covers
What does Stunning Dentistry's implant warranty cover?
Stunning Dentistry provides a clinical warranty on implant fixtures and ceramic restorations against manufacturing defects, implant failure due to osseointegration failure (where the implant does not integrate and must be removed), and ceramic fracture attributable to a manufacturing or bonding defect, not patient-driven failure (bruxism, trauma). The warranty period for implant fixtures is 5 years from placement; for ceramic restorations, 2 years from delivery. Conditions apply.
The warranty on implant fixtures covers osseointegration failure, the clinical situation where an implant does not achieve or maintain bone integration and must be removed, through no fault of the patient's health or compliance. Where a verified osseointegration failure occurs within 5 years of placement in a patient who has complied with the post-operative protocol, maintained oral hygiene as instructed, and attended the required monitoring appointments, Stunning Dentistry will replace the failed implant at no charge for the implant component.
Ceramic restoration warranty covers fracture or debonding that occurs within 2 years of delivery and is attributable to a manufacturing or bonding defect, not to patient-driven factors such as unmanaged bruxism, biting hard objects, or trauma. A warranty claim for ceramic fracture requires assessment by SD (remotely or in person) to confirm that the fracture pattern is consistent with a material defect rather than an occlusal overload event.
You should understand that a warranty on a dental restoration is a clinical commitment, not a consumer goods guarantee. It applies to specific, verifiable failure modes, not to the patient's subjective dissatisfaction with the aesthetic outcome after the approved mock-up was delivered, and not to complications arising from undisclosed medical conditions. The warranty conditions are stated in the written treatment agreement signed before surgery.
At Stunning Dentistry, all warranty claims are assessed by the treating clinical team. The claim process begins with a remote video consultation, during which the patient describes the concern, shares photographs, and, if an X-ray has been taken by the New Zealand dentist, shares the imaging. The clinical team determines whether the failure mode falls within warranty coverage, and if so, coordinates the replacement procedure and the travel logistics for the return visit.
| Item | Warranty Period | Coverage |
|---|---|---|
| Implant fixture (osseointegration failure) | 5 years from placement | Replacement implant component at no charge |
| Ceramic crown / bridge | 2 years from delivery | Replacement for manufacturing/bonding defect |
| Acrylic temporary prosthesis | 6 months | Repair or replacement for defect (not normal wear) |
| Graft material | Not separately warranted | Implant warranty covers implant placed in grafted bone |
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Warranty Conditions and Eligibility
Warranty coverage is conditional on the patient having:
1. Attended required monitoring appointments, The CBCT osseointegration confirmation at 4–6 months must have been completed and the results sent to SD. Patients who did not complete osseointegration monitoring are not eligible for the implant warranty on the grounds of failure, because failure could not be detected in time for intervention.
2. Worn the prescribed night guard, All veneer and bridge patients receive a custom night guard at discharge. Ceramic fracture in patients who did not wear the night guard as prescribed is assessed against the fracture pattern but is more likely attributed to occlusal overload than manufacturing defect.
3. Maintained oral hygiene, Implant failure caused by peri-implantitis (bacterial infection at the implant site) due to inadequate oral hygiene is not covered. Peri-implantitis is a disease process, not a manufacturing defect.
4. Disclosed all medical conditions before treatment, Undisclosed conditions that affect healing (bisphosphonates, immunosuppression, uncontrolled diabetes) that contributed to implant failure remove warranty eligibility, because the known risk was not disclosed for pre-surgical planning.
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What Is Excluded
| Exclusion | Reason |
|---|---|
| Patient-driven fracture (bruxism, trauma, biting hard objects) | Not a manufacturing or bonding defect |
| Peri-implantitis (infection-related bone loss) | Biologic complication, not implant failure |
| Aesthetic dissatisfaction after approved mock-up | Mock-up approval is the clinical gate; the warranty does not cover subjective preference change |
| New treatment needs (additional implants, new restorations) | Warranty covers the original treatment scope |
| Complications from undisclosed medical conditions | Risk was not manageable without disclosure |
| Normal wear of acrylic temporary over 6+ months | Acrylic is a provisional material with expected lifespan |
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How to Make a Warranty Claim from New Zealand
Contact the Stunning Dentistry patient coordinator by email or phone to initiate a warranty claim. The process:
1. Describe the concern in writing and attach photographs
2. If a New Zealand dentist has assessed the site, include their written findings
3. Book a remote video consultation with the SD clinical team within 5 business days
4. SD team determines warranty eligibility at the consultation
5. If eligible: SD schedules the replacement procedure and coordinates the return travel plan
6. If not eligible: SD provides a written explanation and alternative treatment options at cost
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People Also Ask
Does the warranty cover me even if I live in New Zealand?
Yes. The warranty applies to all patients regardless of their home country. Warranty claims are processed remotely first (via video consultation), and warranted procedures are performed at the Stunning Dentistry facility. Travel costs for a warranty return visit are the patient's responsibility; the clinical procedure itself is covered per the warranty terms.
What is the difference between a warranty return and a routine second visit?
The routine second visit (final ceramic delivery at 4–6 months) is a planned phase of the original treatment, not a warranty claim. A warranty return is an unplanned visit necessitated by a specific failure mode that falls within warranty coverage. The two are billed differently, the routine second visit has its own quoted fee; the warranty procedure is covered per the warranty terms.
Is the warranty transferable if I change New Zealand dentists?
The warranty applies to the patient, not to the monitoring dentist. You may change New Zealand dentists during the warranty period; the warranty remains valid as long as the monitoring schedule is maintained and documented.
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Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
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